When you buy online or by phone, you have additional rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify us in writing of your wish to return an item within 14 working days of receiving it, we will refund you for both the purchase price and any delivery charge paid. Please make sure you take reasonable care of the item while it is in your possession, and that it is returned to us unused in or with the original packaging. If the original packaging is unavailable, it is the customers responsibility to ensure the product is suitably packed for its safe return. The cost of returning the product is the customers responsibility; we do however aim to provide low cost or free returns where it is feasible for us to do so. Please see this section of our Terms and Conditions.
Please send your request to return any item by email to info@manageathome.co.uk or in writing to our Customer Services Department.
If you find that you wish to return an unused item after the 14 day period provided by the distance selling regulations, please call our Customer Services department on 0800 910 1864 with the details. We will assess each request sympathetically on an individual basis. After 14 days we may accept the return of an unused product for a refund less the original delivery costs (which may not have been charged to you) and the cost of returning/re-stocking the item. The maximum period for this to be considered is 28 days.