If a product is found to be faulty or develops a fault, please contact our Customer Services department on 0800 910 1864 in the first instance with full details of the problem. We will aim to respond in a reasonable time to your request and provide a solution that fulfils your statutory rights under relevant consumer legislation regarding faulty goods. This may be a replacement, refund or repair of the product depending upon its age and use.
Contact us for help
Our customer service team are available from Monday-Friday between 8am and 5pm. When our office is closed, please leave a message and we will call you back.